Pastoral Care & Welfare


The well-being of our students is at the heart of our programme. Our personnel structure ensures we get to know our students very well, and there is always someone ready to listen and help in the unlikely event of any of our students experiencing any kind of discomfort or problem.

The core management team (Director, Programme Manager and Programme Coordinator) have overall responsibility for students’ welfare. They are supported by the male and female programme assistants. Every ten students are assigned to one Group Leader who is often the Students’ Counsellor / Career Advisor of their school in their home country. The Group Leaders travel with the students from their home country, accompany the students for the duration of the programme and return to their home country with the students.

“Participants confirmed that staff were easily contactable and very supportive.”Extract from British Accreditation Council Inspection Report, August 2017


Accredited by the British Accreditation Council, Cambridge International Academy takes the welfare of its students and staff very seriously, meeting the stringent standards required to be afforded such accreditation.

All tutors and staff involved in teaching and pastoral care must be appropriately qualified and provide bona fide references. They must also have undergone ‘Enhanced Disclosure and Barring Service’ checks to ensure that they are suitable for employment in working with persons under 18 years old.

Student Welfare & Safeguarding Policy

Terms and Conditions

Complaints Procedure


In addition to daily face-to-face communication, we use the social media app Wechat for updating events and sharing information. A “closed group” is set up before arriving in the UK so all pastoral care personnel and students can get to know each other “virtually”. Students may contact any pastoral care personnel through Wechat privately should they choose to do so.

Group Leaders are encouraged to communicate with parents through Wechat but are free to use whatever means is most convenient and appropriate for the Group Leaders and parents concerned.

“ I would like to thank the management team…when an unexpected event occurred, the team responded promptly with very effective communication and coordination so the problem was solved very quickly. They also made a back-up plan although it was not necessary as the incident was resolved immediately. Bella, Group Leader, Summer 2017